Campus Portal FAQ
New Parent Accounts
Usernames are based on email address for all Parent Apps, including Campus Parent Portal and Schoology.
What Email Address will be used?
Changing your primary email address on file with ISD 728 will also change your Infinite Campus Parent username and Account Security Email to match. If you prefer your secondary email address on file to be used as your Campus Parent username, sign into Portal and use the More > Family Information tool Update button to switch them around (approval may take a few days). If you are also an employee of ISD 728 (including coaches), your primary email address must remain the school issued first.lastdue to how Campus integrates with employee records. Employees can update or add personal email address in the Secondary Email Address area, which will be used for the Campus Parent username.
What if I want to change my password? Or forgot it?
Password resets are available using the Forgot Password link at the app sign in screen without needing to contact support. Schoology and other systems usernames and passwords are changed separately at each system at this time - so changing your password for one does NOT change your password for all accounts.
What if I do not know my email on file, or do not yet have an email address on file?
Use the Campus Parent Portal Support Request Form to send your email address and have your Campus account created. If you need to create an email address, you can sign-up for free email service from Google Gmail, Microsoft Outlook, Yahoo, or others of your choosing.
If I share my email address with ISD 728, who will have access to it?
According to school district policy, email addresses are available as Public Directory Information for written requests typically received from local business and youth groups. Parents can opt out by submitting a letter to the ISD 728 Technology Department at 11500 193rd Avenue NW, Elk River, 55330. The military is entitled to additional information as defined by Federal and state statutes, making email addresses available to the Military for for recruitment purposes only. More information is available here: www.isd728.org/domain/1562.
What if I share my portal account and/or my email address with others in my household, how will this work for me?
Parents who have the same primary email address on file with another parent will access a shared account. If you would prefer to have seperate accounts, use the Campus Parent Portal Support Request Form to send another email address and have the second Campus account created. If you need to create an email address, you can sign-up for free email services from Google Gmail, Microsoft Outlook, Yahoo, or other web-based email services of your choosing.
How does this affect my Security Email on file?
Going forward, changing your primary email address on file with ISD 728 will also change your Infinite Campus Parent username and Account Security Email to match.You can not have a seperate security email from your username at this time.
When should I use Campus Parent vs Schoology Parent Access?
Schoology provides a more detailed access to classroom activities, assignments and testing data. Schoology is the location where classroom teachers post some of their day-to-day work as well as course announcements for students. Campus in many cases is still the place where final grades will be posted. Video Coming Soon!
I do not see all of my children in Campus Parent Portal?
Use the Menu to choose what information you are looking for, then select the student using the drop down on the right where availble.
I do not see my children in Schoology?
The email address may already be linked to another school district or college outside of Independent School District 728. Schoology allows linking and toggling between ISD 728 and these other schools to access all of your children from a single login. Follow Schoology’s How Do I Link Accounts instructions, using your ISD 728 username based on the first part of your email address (ie joe instead of firstname.lastname@example.org).