Frequently Asked Questions

  • How to Make A Food Service Account Payment

    1. Login to Your Infinite Campus Parent Portal Account.
    2. Click on Food Service in the left hand menu.
    3. Click on the “Pay” button.
    4. Locate the box for the appropriate student account and enter the amount you would like to add and click “Add to Cart” 
    5. Click on My Cart on the right hand side of the screen.  
    6. Select “Payment Type.”    Note: You will need to register a payment method, if one has not already been added.
    7. Enter “Payment Information” and click on “Continue.” 
    8. Confirm the payment choice and payment type. 
    9. In the “Receipt Email Address” field, enter the email address where the receipt should be sent.
    10. Click “Submit Payment” to process payment. 
    11. Once the payment has processed, you can view and print the receipt here too. The receipt will also be sent to the email address that was entered.

    Where do I go to set up Recurring Payments?

    The Recurring Payments tool is part of My Accounts. My Accounts appears on the screen when you are looking at the Today, Food Service, or Fees tools.

    How do I automatically add money to a Food Service account?

    Select Recurring Payments.

    Select Food Service.

    Select one of the following Frequency options:

    Weekly 
    This option adds money to the account every 7 days beginning on the Start Date you enter.

    When you select this option, you must also complete the following fields:

    • Start Date
    • End Date
    • Payment Amount

    Semi-Monthly (1st and 15th of Month) 
    This option adds money to the account on the first and the 15th of the month. 
    When you select this option, you must also complete the following fields:

    • Start Date
    • End Date
    • Payment Amount

    Monthly 
    This option adds money to the account on a monthly basis. Your payment will automatically occur on the same day every month beginning on the Start Date you select. If the recurring payment is on the 31st, Campus adjusts the payment to the last day of the month if the month does not have 31 days.

    When you select this option, you must also complete the following fields:

    • Start Date
    • End Date
    • Payment Amount

    Low Balance 
    This option automatically adds money to the account when the account reaches the Low Balance Amount.

    When you select this option, you must also complete the following fields:

    • Start Date
    • End Date
    • Low Balance Amount
    • Payment Amount 

    Select the Payment Method you want to use and the Email Address for Campus to send the receipt. 

    Select the Add Payment Method button if the card or account you want to use is not set up. This option allows you to enter a new Payment Method then returns you to this screen.

     

    Select Save Button.

     

    You can remove the recurring payment by selecting the payment and selecting Delete. You can only delete the recurring payment if you are logged in as the user who set up the payment.


    Set up Recurring Payments for Fees

    Select Recurring Payments.

    If you are using Campus Parent and have access to multiple students, be sure to select the correct student in the student dropdown list displays in the top right corner.

    Select the fee that you want to pay in installments.

    Select one of the following Frequency options.

    Weekly
    This option adds money to the account every 7 days beginning on the Start Date you enter.

    When you select this option, you must also complete the following fields:

    • Start Date
    • End Date
    • Payment Amount

    Semi-Monthly (1st and 15th of Month)
    This option adds money to the account on the first and the 15th of the month.
    When you select this option, you must also complete the following fields:

    • Start Date
    • End Date
    • Payment Amount

    Monthly
    This option adds money to the account on a monthly basis. Your payment will automatically occur on the same day every month beginning on the Start Date you select. If the recurring payment is on the 31st, Campus adjusts the payment to the last day of the month if the month does not have 31 days.

    When you select this option, you must also complete the following fields:

    • Start Date
    • End Date
    • Payment Amount

    Low Balance
    This option automatically adds money to the account when the account reaches the Low Balance Amount.

    When you select this option, you must also complete the following fields:

    • Start Date
    • End Date
    • Low Balance Amount
    • Payment Amount 

    Complete the following fields:

    • Start Date
    • End Date - The Payment Amount field automatically updates based on the date you enter here to ensure the balance is paid in full. 
    • Payment Amount - Campus calculates this amount by dividing the total amount due by the number of payments included in the Start and End dates.
      • Campus does not allow you to overpay a fee. If the End Date or Payment Amount exceeds the Fee, Campus only charges your card or account until the Fee is paid in full.
    • Payment Method - The card or account you want to use each month
      • Select the Add Payment Method button if the card or account you want to use is not set up. This option allows you to enter a new Payment Method then returns you to this screen.
    • Email Address for Receipt

    Select Save Button. 

    You can remove the recurring payment by selecting the payment and selecting Delete. You can only delete the recurring payment if you are logged in as the user who set up the payment.

     

    Where do I go to view and add money to my Food Service Account?

    The Food Service tool is available in the outline on the left.

    How do I add money to my Food Service account?

    1. Select Pay.
    2. Enter the amount you want to add in the Amount field. If a box is not available for you to enter an amount, your account may not be active and you may need to contact your school.
    3. Select Add to Cart.

    4. Select My Cart. The Checkout Screen displays.
    5. Select the Payment Method you want to use and enter an Email Address for Receipt (optional).
    6. Select Submit Payment.

    How do I view what I have purchased?

    To see a list of items that you have purchased, select your account name. A screen displays with all of your account's details, including any deposits or adjustments.

     

    What is a “reimbursable lunch”?

    The meal is separated by 5 components, Meat/Meat Alternate, Fruit, Vegetable, Dairy, and Grain. A student must take 3 of the 5 components to be a meal. One of the components must be a half cup of a fruit or a vegetable.

    Meals are priced as a unit; however, extra entrees and sides are available for purchase.

    How are reimbursable lunches created?

    The lunch is developed to include all USDA regulations as far as calories, fat content, maximum and minimum amounts of Grain and Meat Alternate as well as meeting compliance for a variety of fruits, vegetables, and milk options.

    Is there breakfast available?

    Yes. Breakfast is available daily at all schools.  Minnesota State Statute 124D.1158 states that all schools that participate in the federal breakfast program are eligible for the state breakfast program.  It also requires all school districts to provide breakfast free of charge to all kindergarten students as well as all students in grades 1 to 12 who qualify for free or reduced-price meals.   Reimbursement is made to the school district from both the federal and state government to offset the costs of these meals.

    My child is lactose-intolerant; do you have services?

    Each school has lactose-free milk to meet calcium needs for students who are lactose intolerant. The USDA requires a special dietary request form be filled out and signed by a parent before we serve the student lactose free milk. Click here to access our dietary accommodations page. 

    How do you serve my child who has dietary restrictions?

    We strive to meet nutrition for all children in our district which we serve. To learn more, please vist our dietary accommodations page by clicking here.

    What is Southwest Foodservice Excellence doing to address the current childhood overweight issue?

    Southwest Foodservice Excellence is a leader in the trend toward offering healthy foods which keep students well-nourished to better perform in the classroom. Their nutrition impacts nearly every aspect of their life: the ability to think, learn, grow, and develop into healthy adults. We work with students, teachers, and administrators to educate students about healthy eating while providing tasty and nutritious choices. Students want convenience and choice. Parents want well-balanced, nutritious meals. Southwest Foodservice Excellence strives to meet the needs of both. 

    Can a parent set a limit on their child’s lunch account?

    Parents who do not want their children to purchase a la carte items may put a limit on their student’s spending. They can also limit their account to breakfast or lunch only, by contacting your school cashier.

    How do I request a refund for my student’s meal account?

    Meal account refunds can be requested by contacting your school cashier or you may email Michelle Jones at michelle.jones@isd728.org. Please be sure to include your name, your student’s name, their lunch number, and a contact number where you can be reached. 

    What is your policy on negative meal accounts?

    School Board Policy #534 allows all students, on paid status, to charge up to -$15.00. Students who have negative balances exceeding the limit will be offered an alternative meal of a cheese sandwich, fruit, vegetable and milk. The student will be able to choose their fruit and vegetable sides from the same options offered to all students.

    Do you offer students any options if they do not have adequate funds?

    Students who have negative balances exceeding the limit will be offered an alternative meal of a cheese sandwich, fruit, vegetable and milk. The student will be able to choose their fruit and vegetable sides from the same options offered to all students. 

    Can I donate money to students in need?

    Yes, most of our schools have a fund of donations that are used to provide a student a regular lunch. Contact your school to inquire about donating funds or you can click here to donate online.

    Why aren’t students receiving free or reduced meals if they cannot afford school lunch?

    All families are encouraged to apply for free and reduced meal benefits if they are having financial issues. Families are not required to apply and not all families qualify based on the federal guidelines. Families are encouraged to reapply during the school year if there is a change in their financial status.

     

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