Frequently Asked Questions

  • What is a “reimbursable lunch”?

    The meal is separated by 5 components, Meat/Meat Alternate, Fruit, Vegetable, Dairy, and Grain. A student must take 3 of the 5 components to be a meal. One of the components must be a half cup of a fruit or a vegetable.

    Meals are priced as a unit; however, extra entrees and sides are available for purchase.

     

    How are reimbursable lunches created?

    The lunch is developed to include all USDA regulations as far as calories, fat content, maximum and minimum amounts of Grain and Meat Alternate as well as meeting compliance for a variety of fruits, vegetables, and milk options.

     

    Is there breakfast available?

    Yes. Breakfast is available daily at all schools. There is no charge for all Kindergarten students!

     

    My child is lactose-intolerant; do you have services?

    Each school has lactose-free milk to meet calcium needs for students who are lactose intolerant. The USDA requires a special dietary request form be filled out and signed by a parent before we serve the student lactose free milk. Click here to access our dietary accommodations page.

     

    How do you serve my child who has dietary restrictions?

    We strive to meet nutrition for all children in our district which we serve. To learn more, please vist our dietary accommodations page by clicking here.

     

    What is Southwest Foodservice Excellence doing to address the current childhood overweight issue?

    Southwest Foodservice Excellence is a leader in the trend toward offering healthy foods which keep students well-nourished to better perform in the classroom. Their nutrition impacts nearly every aspect of their life: the ability to think, learn, grow, and develop into healthy adults. We work with students, teachers, and administrators to educate students about healthy eating while providing tasty and nutritious choices. Students want convenience and choice. Parents want well-balanced, nutritious meals. Southwest Foodservice Excellence strives to meet the needs of both.

     

    Can a parent set a limit on their child’s lunch account?

    Parents who do not want their children to purchase a la carte items may put a limit on their student’s spending. They can also limit their account to breakfast or lunch only, by contacting your school cashier.

     

    How do I request a refund for my student’s meal account?

    Meal account refunds can be requested by contacting your school cashier or you may email Sidney Inman at sidney.inman@isd728.org . Please be sure to include your name, your student’s name, their lunch number, and a contact number where you can be reached.

     

    What is your policy on negative meal accounts?

    School Board Policy #534 allows all students, on paid status, to charge up to -$15.00. Students who have negative balances exceeding the limit will be offered an alternative meal of a cheese sandwich, fruit, vegetable and milk. The student will be able to choose their fruit and vegetable sides from the same options offered to all students.


    Do you offer students any options if they do not have adequate funds?

    Students who have negative balances exceeding the limit will be offered an alternative meal of a cheese sandwich, fruit, vegetable and milk. The student will be able to choose their fruit and vegetable sides from the same options offered to all students.

     

    Can I donate money to students in need?

    Yes, most of our schools have a fund of donations that are used to provide a student a regular lunch. Contact your school to inquire about donating funds or you can click here to donate online.

     

    If you have donated funds, why are students given a cheese sandwich meal?

    As donated funds are limited , there is a restriction to the number of meals that can be funded through donations.


    Why aren’t students receiving free or reduced meals if they cannot afford school lunch?

    All families are encouraged to apply for free and reduced meal benefits if they are having financial issues. Families are not required to apply and not all families qualify based on the federal guidelines. Families are encouraged to reapply during the school year if there is a change in their financial status.


    What is the school district doing to help students so that they do not get a cheese sandwich meal?

    The school district offers an online payment system at no cost to the families. This system includes features such as automatic payments when an account goes below a specified threshold, email notifications when the meal account balance is low and daily transaction details. We strongly encourage families to use this valuable tool to maintain a positive meal account balance.


    Parents/Guardians of elementary students may also receive a printed balance report in their weekly folder as well as a personal call from the school’s kitchen staff. Students are also offered a reminder slip when going through the cash register line when their meal account balance is below $10.00.

     

     

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