Frequently Asked Quesitons

Usernames are based on email address for all Parent Apps, including Parent Portal and Schoology.

Changing your primary email address on file with ISD 728 will also change your Parent Portal username and Account Security Email to match. If you prefer your secondary email address on file to be used as your Parent Portal username, sign in and use the More > Family Information tool Update button to switch them around (approval may take a few days).  If you are also an employee of ISD 728 (including coaches), your primary email address must remain the school issued first.last, due to how Parent Portal integrates with employee records. Employees can update or add personal email address in the Secondary Email Address area, which will be used for the Parent Portal username.

Password resets are available using the Forgot Password link at the app sign in screen without needing to contact support. Schoology and other systems usernames and passwords are changed separately at each system at this time - so changing your password for one does NOT change your password for all accounts.

Use the Parent Portal Support Request Form to send your email address and have your Parent Portal account created. If you need to create an email address, you can sign-up for free email service from Google Gmail, Microsoft Outlook, Yahoo, or others of your choosing.

According to school district policy, email addresses are available as Public Directory Information for written requests typically received from local business and youth groups. Parents can opt out by submitting a letter to the ISD 728 Technology Department at 11500 193rd Avenue NW, Elk River, 55330. The military is entitled to additional information as defined by Federal and state statutes, making email addresses available to the Military for for recruitment purposes only. More information is available here: isd728.org/domain/1562.

Parents who have the same primary email address on file with another parent will access a shared account. If you would prefer to have seperate accounts, use the Parent Portal Support Request Form to send another email address and have the second Parent Portal account created. If you need to create an email address, you can sign-up for free email services from Google Gmail, Microsoft Outlook, Yahoo, or other web-based email services of your choosing.

Going forward, changing your primary email address on file with ISD 728 will also change your Parent Portal username and Account Security Email to match.You can not have a seperate security email from your username at this time.

Schoology provides a more detailed access to classroom activities, assignments and testing data.  Schoology is the location where classroom teachers post some of their day-to-day work as well as course announcements for students. Parent Portal in many cases is still the place where final grades will be posted. Video Coming Soon!

Use the Menu to choose what information you are looking for, then select the student using the drop down on the right where available.

The email address may already be linked to another school district or college outside of Independent School District 728. Schoology allows linking and toggling between ISD 728 and these other schools to access all of your children from a single login. Follow Schoology’s How Do I Link Accounts instructions, using your ISD 728 username based on the first part of your email address (ie joe instead of joe@gmail.com).