- ISD 728 has contracted with a third-party administrator, Educators Benefit Consultants (EBC) dba Aviben, to review and reimburse claims via check or direct deposit into an individual's bank account. If you have any problems filing a claim, or have questions about your online account information or expense reimbursement, contact Aviben at (763) 552-6053 or 1-888-507-6053.
- Before beginning the online claim process, scan your receipts and save them to your computer where you will access them at a later point in the process. Claims submitted online must have the supporting documentation attached to the online claim submission in order for reimbursement to occur. Do not start the process until you have your supporting documentation saved and available electronically. To be acceptable as “supporting documentation”, the invoice, statement, or report must clearly identify:
- Name of health provider with description of services or products purchased,
- Date expense was incurred, (not date of payment, although they may be the same in some situations), and
- Cost
Note: A canceled check and receipts for payment are not acceptable supporting documents, because they do not include the three required elements. The Explanation of Benefits report that is generated by most insurance companies after a claim has been processed is an excellent supporting document because it provides all of the required elements, and also substantiates the amount not reimbursed by insurance.